911 Operations Mgr. Caps A Long Career

By: 
Judy Kramer
County Reporter
Mark Grenoble, Crisis negotiator and Operations Manager at the 911 Center in Warsaw, was surprised with a retirement party at his office on April 20. Approximately 25 to 30 people attended to show their appreciation of his 17 years of service to the county.
“I began working on the dispatch floor in 2001 where I stayed for 12 years, working nine of those years on the night shift,” said Grenoble. “I loved the night shift because there were no politics, mostly emergencies, and they were the real deal. It also gave me time to make it to every one of my daughter’s games. It was especially great to see her baseball team win the state championship, followed up with a victory parade.”
Grenoble said he went off the night shift when he took over as lead supervisor on the dispatch floor. Then, he was later promoted to Assistant Operations Officer by Susan Canfield who took over as Director. He began by training new dispatch personnel and was responsible for all people on his shift. When he went into Operations, he was responsible for mapping and was over all the dispatch floor supervisors. 
“Susan and I expanded our functions and went into some areas that 911 Centers don’t usually go,” said Grenoble. “We worked with Sheriff Fajen to be able to have local hostage negotiators. Troop A of the Missouri Highway Patrol had responsibility for these negotiations at that time, but they were about two or three hours away from the local area. Susan and Sheriff Fajen decided that we needed local people and I was asked to build the program. As part of my preparation for this assignment I took 300 professional hours of training from the FBI, and other entities on the subjects of Active Shooter, Response to Church Crisis and School Response. My title was Crisis Negotiator, because many times we are not just dealing with hostage situations. We might have to work with troubled youth, people with PTSD or mental illness, as well as crisis in schools.”
Grenoble said that he had more hours in Crisis Negotiation than someone with a Bachelor’s of Arts degree in Psychology. His team as a whole had 1,000 hours of training, and the group has been lauded as one of the better teams in the three-state area of Missouri, Kansas and Iowa.
‘I worked with the sheriff and built a response plan for Benton County Schools,” said Grenoble. “If there is a crisis at a school, a deputy only has to click on a school, on a computer window to see where everyone is to respond, and where emergency vehicles go, plus maps of color coded locations. There are schematics and aerial photos, and most school cameras are hardwired into the 911 Center so officials can see what is going on in the school.  It was all done with the encouragement of Susan Canfield.”
Grenoble grew up in the Appalachian Mountains, and moved to Warsaw because it is where his wife, Debbi, is from. He officially retires on April 25, but has been asked to stay on the Hostage Crisis Team as a volunteer.  He has also let Sheriff Knox know that he is willing to work on school plans. His current school plans have been used by other counties too.
Grenoble also hopes to do some trout fishing and maybe waste some time looking for Bigfoot. He loves the outdoors, likes to dabble in the unexplained, and is vastly interested in Oak Island, the reality show where men are looking for hidden money. He likes the idea of being in the office a couple of days a week instead of everyday.
“I have massive respect for the people on the 911 floor and for law enforcement,” said Grenoble, “I have watched them go into danger headfirst when everyone else was going away from it. And the things those on the dispatch floor hear all the time is wearing!”
Brenda Hilburn said that Grenoble was fun to work with as well as a great teacher and trainer. She has been on the hostage negotiation team where he has given her training regarding every day insights on how to get the job done and think outside the box.
Melissa Stover said that “Mark has been an amazing friend, coworker, mentor, crisis negotiator and assistant director.  Mark has taught me many things not only within the work force, but about myself and has encouraged growth within the work force and personal growth. Mark has pushed me to be a better dispatcher, a better leader, and a better person.”

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